Parker Hannifin
Deliver seamless customer support on Parker Hannifin with eDesk. By connecting your Parker Hannifin account to eDesk, you can consolidate messages, orders, and essential information from Parker Hannifin and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.
About Parker Hannifin
Parker is an American corporation specializing in motion and control technologies. With 58,000 employees, Parker is one of the largest companies in the world in motion control technologies, including aerospace, climate control, electromechanical, filtration, fluid and gas handling, hydraulics, pneumatics, process control, and sealing and shielding.
How does Parker Hannifin work with eDesk?
Once you connect your Parker Hannifin to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets. Connect Parker Hannifin to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Parker Hannifin app?
Connecting your Parker Hannifin account to eDesk will allow you to see all your buyer messages from that Parker Hannifin account directly in your eDesk Mailbox.
You will also see the relevant Parker Hannifin customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Parker Hannifin will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
A centralized inbox for all apps Real-time dynamic InsightsFull team and Parker Hannifin channel reporting
Built in auto replies
Manage your Parker Hannifin marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates
Benefits
- Use eDesks smart inbox to effectively manage Parker Hannifin SLAs. Automatically centralize and prioritize expiring tickets from Parker Hannifin and other sales channels in eDesk to meet customer expectations
- Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
- Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Parker Hannifin centrally, when operator intervention is necessary.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Parker Hannifin.
- Utilize comprehensive reporting features to analyze support performance for Parker Hannifin against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Parker Hannifin marketplace.
