Nature et Découvertes
Deliver seamless customer support on Nature et Découvertes with eDesk. By connecting your Nature et Découvertes account to eDesk, you can consolidate messages, orders, and essential information from Nature et Découvertes and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.
About Nature & Découvertes
Since its creation in 1990, Nature et Découvertes has offered a quality, inspiring, innovative and committed range of products and services, which promotes the treasures of nature and invites everyone to act responsibly for a better world.
How does Nature & Découvertes work with eDesk?
Once you connect your Nature & Découvertes to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets. Connect Nature & Découvertes to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Nature & Découvertes app?
Connecting your Nature & Découvertes account to eDesk will allow you to see all your buyer messages from that Nature & Découvertes account directly in your eDesk Mailbox.
You will also see the relevant Nature & Découvertes customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Nature & Découvertes will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
A centralized inbox for all apps Real-time dynamic InsightsFull team and Nature & Découvertes channel reporting
Built in auto replies
Manage your Nature & Découvertes marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates
Benefits
- Use eDesks smart inbox to effectively manage Nature et Découvertes SLAs. Automatically centralize and prioritize expiring tickets from Nature et Découvertes and other sales channels in eDesk to meet customer expectations
- Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
- Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Nature et Découvertes centrally, when operator intervention is necessary.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Nature et Découvertes.
- Utilize comprehensive reporting features to analyze support performance for Nature et Découvertes against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Nature et Découvertes marketplace.
