Benefits
- Automatically organize and prioritize expiring tickets from Magento to meet SLA’s and delight customers
- Equip your agents with the context needed to provide quick and informed responses with all Magento customer and order data automatically attached to each eDesk ticket
- Collaborate with other agents and external third parties such as a fulfillment service or supplier centrally in the eDesk ticket for efficient resolution.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer and order data from Magento
- Utilize comprehensive reporting features to analyze support performance for Magento against other channels, make data-driven decisions, and enhance overall efficiency.

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