Magento
Magento and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow. Spend less time and effort on your customer support, all while delighting shoppers and improving response rates.
Benefits
- Automatically organize and prioritize expiring tickets from Magento to meet SLA’s and delight customers
- Equip your agents with the context needed to provide quick and informed responses with all Magento customer and order data automatically attached to each eDesk ticket
- Collaborate with other agents and external third parties such as a fulfillment service or supplier centrally in the eDesk ticket for efficient resolution.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer and order data from Magento
- Utilize comprehensive reporting features to analyze support performance for Magento against other channels, make data-driven decisions, and enhance overall efficiency.
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