More buyers than ever use Instagram to contact brands with pre and post-sales queries. By connecting your Instagram Business page to eDesk you will have access to all post comments and DM’s from your Instagram Business account in one place to help your Support Team stay on top of social media queries.Instagram posts and DM’s will create a new ticket in eDesk and the message content will appear in a ticket, which you can reply to in eDesk. All comments will continue to be delivered to your Instagram page and it will also update when you send messages from eDesk.
Benefits
- Save time and effort by centralizing all messages into eDesks smart unified inbox
- Prioritize and assign tickets to agents based on query type, response time and more to ensure customer expectations are met.
- Turn social queries into sales opportunities with prompt responses
- Improve team collaboration with the internal notes, and @mention features in eDesk to help remote colleagues to work collectively to resolve queries.
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