Home 24
Deliver seamless customer support on Home 24 with eDesk. By connecting your Home 24 account to eDesk, you can consolidate messages, orders, and essential information from Home 24 and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.
About Home24
home24 is the #1 home and living e-commerce platform in continental Europe and Brazil. With almost 2.4 million customers, more than 70 million online visits in Europe last year, and a strategic integration of online and offline channels, home24 is an attractive platform for brands and partner sellers from the home and living sector.How does Home24 work with eDesk?
Once you connect your Home24 to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets. Connect Home24 to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.What are the benefits of using the Home24 app?
Connecting your Home24 account to eDesk will allow you to see all your buyer messages from that Home24 account directly in your eDesk Mailbox.
You will also see the relevant Home24 customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Home24 will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
A centralized inbox for all apps
Real-time dynamic Insights
Full team and Home24 channel reporting
Built in auto replies
Manage your Home24 marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templatesBenefits
- Use eDesks smart inbox to effectively manage Home 24 SLAs. Automatically centralize and prioritize expiring tickets from Home 24 and other sales channels in eDesk to meet customer expectations
- Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
- Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Home 24 centrally, when operator intervention is necessary.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Home 24.
- Utilize comprehensive reporting features to analyze support performance for Home 24 against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Home 24 marketplace.
