Harvey Nichols
Deliver seamless customer support on Harvey Nichols with eDesk. By connecting your Harvey Nichols account to eDesk, you can consolidate messages, orders, and essential information from Harvey Nichols and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.
About Harvey Nichols
Since Harvey Nichols first opened in Knightsbridge in 1831, it has led the way in sourcing the most desirable and cutting-edge designer brands. Recognised as the UK's premier luxury fashion retailer, Harvey Nichols is internationally renowned for its expertly edited fashion and beauty merchandise, premium food and wine offer and award-winning restaurants.How does Harvey Nichols work with eDesk?
Once you connect your Harvey Nichols to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets. Connect Harvey Nichols to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.What are the benefits of using the Harvey Nichols app?
Connecting your Harvey Nichols account to eDesk will allow you to see all your buyer messages from that Harvey Nichols account directly in your eDesk Mailbox.
You will also see the relevant Harvey Nichols customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Harvey Nichols will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
A centralized inbox for all apps
Real-time dynamic Insights
Full team and Harvey Nichols channel reporting
Built in auto replies
Manage your Harvey Nichols marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templatesBenefits
- Use eDesks smart inbox to effectively manage Harvey Nichols SLAs. Automatically centralize and prioritize expiring tickets from Harvey Nichols and other sales channels in eDesk to meet customer expectations
- Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
- Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Harvey Nichols centrally, when operator intervention is necessary.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Harvey Nichols.
- Utilize comprehensive reporting features to analyze support performance for Harvey Nichols against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Harvey Nichols marketplace.
