Globus
Deliver seamless customer support on Globus with eDesk. By connecting your Globus account to eDesk, you can consolidate messages, orders, and essential information from Globus (Magazine zum Globus) and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.
Benefits
- Use eDesks smart inbox to effectively manage Globus SLAs. Automatically centralize and prioritize expiring tickets from Globus and other sales channels in eDesk to meet customer expectations.
- Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
- Resolve customer issues quickly with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Globus centrally when operator intervention is necessary.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to autopopulate relevant customer order data from Globus.
- Utilize comprehensive reporting features to analyze support performance for Globus against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Globus marketplace.
