BricoPrive
Deliver seamless customer support on BricoPrive with eDesk. By connecting your BricoPrive account to eDesk, you can consolidate messages, orders, and essential information from BricoPrive and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.
About Brico Privé
Brico Privé is one of France's leading online marketplaces for DIY, gardening, and home improvement products. Offering top-brand, professional-quality equipment at a lower cost, Brico Privé has sales approaching €100m in France, Spain and Italy.How does Brico Privé work with eDesk?
Once you connect your Brico Privé to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets. Connect Brico Privé to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.What are the benefits of using the Brico Privé app?
Connecting your Brico Privé account to eDesk will allow you to see all your buyer messages from that Brico Prive account directly in your eDesk Mailbox.
You will also see the relevant Brico Privé customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Brico Privé will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
- A centralized inbox for all apps
- Real-time dynamic Insights
- Full team and Brico Privé channel reporting
- Built in auto replies
- Manage your Brico Privé marketplace SLAs
- Auto-translate your messages
- Respond faster with snippets and templates
Benefits
- Use eDesks smart inbox to effectively manage BricoPrive SLAs. Automatically centralize and prioritize expiring tickets from BricoPrive and other sales channels in eDesk to meet customer expectations
- Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
- Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or BricoPrive centrally, when operator intervention is necessary.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from BricoPrive.
- Utilize comprehensive reporting features to analyze support performance for BricoPrive against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the BricoPrive marketplace.
